TERMS AND CONDITIONS
General Terms & Conditions
Terms and Conditions, which you agree to upon booking with Sarah Diamant Florist, are set out below. They sound very formal but are there to protect both you and Sarah Diamant Florist and avoid any confusion or misunderstanding.
Flowers
All flowers on this website are available in London and the Greater London area. Specific flowers may differ based on National and / or International availability.
As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular type of flower. All fresh flowers and foliage are subject to availability and stringent quality checks, as such Sarah Diamant Florist reserve the right to use a similar flower in place of the previously chosen flower.
Certain flowers may be delivered by us in bud form to ensure longer life especially for bouquets and weekly flowers.
Some flowers and / or plants may be harmful or poisonous; please contact us to discuss this further.
Payments
We accept payments via debit or credit cards (Visa, Mastercard and Amex) including payments over the phone, by electronic bank transfer after providing you with an invoice, via PayPal or by cash.
All prices include VAT.
Cancellation / Guarantee
To amend your order, please contact us as soon as possible.
You will be required to provide a five days notice in writing prior to the date of delivery should you wish to cancel your order. Complete cancellation of the your event must be advised in writing.
Complete cancellation of your event must be advised in writing. Your booking fee will not be refunded. There will be a cancellation fee, depending on the notice given. This charge will be discussed with you at the time of cancellation and applied at our discretion.
In the extremely unlikely event that we have to cancel your booking, you will be refunded in full and I will assist you in finding a replacement florist.
We provide a five days guarantee for our flowers provided the care instructions are followed.
Due to the perishable nature of flowers, you will need to notify us within one working day from the date of delivery if you are unhappy with the quality of the flowers.
Legal
These Terms and Conditions shall be governed by and construed in accordance with English Law. All content on this website is registered to Sarah Diamant Florist Ltd. No content (including design and/or trademarks) may be reproduced, copied, used, sold and/or duplicated without our prior written consent.
Contact Us
Please contact us by either of the below means should you require any further information:
Call us on 07578 472 474
Email us at enquiries@sarahdiamantflorist.com